FAQ

Account management and security

How do I create passkeys? (web)
Published on Aug 16, 2023Updated on Nov 17, 20254,172
Disabling cloud sync on your authenticator app
Published on May 12, 2023Updated on Sep 8, 20254,126
How do I change my authenticator app?
Published on Sep 11, 2023Updated on Nov 17, 20254,009
How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Oct 9, 202513,397
My authenticator app isn't working, what should I do?
Published on Aug 11, 2023Updated on Nov 17, 20251,681
How do I reset my Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Oct 15, 202513
How do I migrate my email address or phone number to another account? (web)
Published on Aug 22, 2023Updated on Dec 15, 2025374
How do I change my email?
Published on Sep 6, 2023Updated on Nov 17, 20253,925
My mobile phone isn't working, what should I do?
Published on Aug 22, 2023Updated on Jan 15, 2026454
How do I join a video call with customer support?
Published on Aug 26, 2025Updated on Oct 27, 202535
How do I find my user ID (UID)?
Published on Mar 20, 2025Updated on Dec 3, 2025164
How do I navigate to and customize notification settings?
Published on Oct 8, 2025Updated on Nov 6, 202510
My phone isn't working, what should I do?
Published on Aug 1, 2024Updated on Jan 15, 20267
Passkey FAQ
Published on Mar 19, 2025Updated on Dec 23, 2025106
How do I freeze my account? (app)
Published on Aug 22, 2023Updated on Dec 30, 2025343

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