FAQ
Account management and security
- How do I change my phone number?Published on 7 Sept 2023Updated on 17 Nov 202513,989
- How do I change my email?Published on 6 Sept 2023Updated on 17 Nov 20253,933
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 9 Oct 202513,423
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 8 Sept 202515,548
- What is sub-account?Published on 22 Aug 2023Updated on 29 Dec 20251,784
- Why is my account frozen and how do I unfreeze it?Published on 22 Aug 2023Updated on 15 Jan 202623,144
- How do I close my account? (web)Published on 22 Aug 2023Updated on 3 Nov 2025446
- How do I close my account? (app)Published on 22 Aug 2023Updated on 17 Nov 2025874
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 10 Oct 2025394
- How do I freeze my account? (app)Published on 22 Aug 2023Updated on 23 Jan 2026345
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 23 Jan 2026454
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 15 Dec 2025375
- How do I migrate my email address or phone number to another account? (app)Published on 22 Aug 2023Updated on 17 Nov 2025578
- How do I change my login password?Published on 22 Aug 2023Updated on 21 Jan 202619,271
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 17 Nov 20256,536
Showing 16-30 of 36 articles