FAQ
Account management and security
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 25 Dec 202531,264
- How do I create passkeys? (app)Published on 16 Aug 2023Updated on 8 Jan 202611,962
- How do I change my login password?Published on 22 Aug 2023Updated on 17 Nov 202519,220
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 9 Jan 20265,928
- How do I register an account on OKX?Published on 23 May 2024Updated on 8 Jan 202625,632
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 8 Sept 202515,492
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 8 Sept 202515,546
- Why is my account frozen and how do I unfreeze it?Published on 22 Aug 2023Updated on 8 Sept 202523,067
- How do I change my phone number?Published on 7 Sept 2023Updated on 17 Nov 202513,936
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 17 Nov 20256,312
- How do I close my account? (app)Published on 22 Aug 2023Updated on 17 Nov 2025870
- How do I download my account statements?Published on 6 Nov 2024Updated on 26 Dec 202558
- OKX Beginner's GuidePublished on 20 Mar 2023Updated on 6 Jan 20261,657
- How do I create passkeys? (web)Published on 16 Aug 2023Updated on 17 Nov 20254,166
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 17 Nov 20254,007
Showing 1-15 of 34 articles