FAQ
Account management and security
- I haven't received the SMS codePublished on 16 Aug 2023Updated on 25 Dec 202531,296
- How do I create passkeys? (app)Published on 16 Aug 2023Updated on 8 Jan 202611,983
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 9 Jan 20265,941
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 8 Sept 202515,500
- How do I register an account on OKX?Published on 23 May 2024Updated on 9 Jan 202625,661
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 8 Sept 202515,587
- How do I change my phone number?Published on 7 Sept 2023Updated on 17 Nov 202513,942
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 17 Nov 20256,367
- Why is my account frozen and how do I unfreeze it?Published on 22 Aug 2023Updated on 15 Jan 202623,081
- How do I download my account statements?Published on 6 Nov 2024Updated on 26 Dec 202558
- How do I close my account? (app)Published on 22 Aug 2023Updated on 17 Nov 2025871
- OKX Beginner's GuidePublished on 20 Mar 2023Updated on 6 Jan 20261,660
- How do I check on updates to my support ticket?Published on 17 Oct 2025Updated on 6 Jan 202623
- How do I close my account? (web)Published on 22 Aug 2023Updated on 3 Nov 2025444
- What is sub-account?Published on 22 Aug 2023Updated on 26 Dec 20251,780
Showing 1-15 of 39 articles