FAQ

Account, security, and verification

How do I authorize a new device when I log in?
Published on Aug 31, 2023Updated on Oct 9, 202513,388
How do I join a video call with customer support?
Published on Aug 26, 2025Updated on Oct 27, 202535
How do I change my email?
Published on Sep 6, 2023Updated on Nov 17, 20253,919
How do I find my user ID (UID)?
Published on Mar 20, 2025Updated on Dec 3, 2025164
How do I check the status of my institutional verification?
Published on Oct 10, 2024Updated on Oct 8, 202531
How do I reset my Two-factor authentication (2FA)?
Published on Sep 15, 2023Updated on Oct 15, 202513
Which types of institutions are supported by OKX?
Published on Jan 29, 2025Updated on Sep 27, 202535
My phone isn't working, what should I do?
Published on Aug 1, 2024Updated on Apr 21, 20257
Beneficial Ownership FAQ
Published on Oct 10, 2024Updated on Dec 1, 20256
How do I navigate to and customize notification settings?
Published on Oct 8, 2025Updated on Nov 6, 20259
How do I know what my institution type is?
Published on Oct 13, 2023Updated on Sep 27, 2025126
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Jan 8, 202643
What onboarding information is required for a privately owned company?
Published on Oct 13, 2023Updated on Sep 27, 2025260
Passkey FAQ
Published on Mar 19, 2025Updated on Dec 23, 2025105
How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
Published on Dec 12, 2024Updated on Oct 15, 202573

Showing 16-30 of 69 articles