FAQ

Account, security, and verification

How do I get my individual account verified?
Published on Aug 7, 2024Updated on Dec 19, 202532
How do I verify an individual account from Mexico?
Published on Sep 25, 2023Updated on Dec 30, 2025145
A beginner's guide to identity verification
Published on Oct 9, 2025Updated on Dec 19, 20252
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Oct 10, 2025392
OKX Beginner's Guide
Published on Nov 10, 2025Updated on Dec 16, 20251
What onboarding information is required for a privately owned financial institution?
Published on Oct 13, 2023Updated on Sep 27, 2025100
How do I submit my proof of address (POA) in Saudi Arabia?
Published on Jun 12, 2024Updated on Nov 7, 2025173
How do I change my phone number?
Published on Sep 7, 2023Updated on Nov 3, 2025
How do I register for an OKX account?
Published on Sep 6, 2024Updated on Dec 29, 202536
How do I add my emergency contact?
Published on Jul 24, 2025Updated on Oct 15, 2025203
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Oct 15, 2025125
How do I close my account? (app)
Published on Aug 22, 2023Updated on Nov 17, 20257
How long does it take to complete my identity verification?
Published on Sep 4, 2024Updated on Nov 17, 20257
What attestation do we need to agree to when verifying as an institutional customer?
Published on Feb 5, 2024Updated on Oct 8, 2025131
How do I update my email?
Published on Sep 6, 2023Updated on Oct 15, 20251

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