FAQ

Account, security, and verification

Why did my identity verification fail?
Published on Aug 8, 2024Updated on Oct 15, 202539
What onboarding information is required for the non-profit organization (NPO)?
Published on Oct 13, 2023Updated on Sep 27, 202568
What can I do if my device is running in an unsafe environment?
Published on Jan 19, 2023Updated on Sep 8, 2025295
Cost Basis Reporting
Published on Nov 4, 2025Updated on Nov 17, 2025
Crypto Tax Reporting
Published on Sep 24, 2025Updated on Nov 17, 2025
What's KYC: What to expect and why it matters?
Published on Jun 24, 2025Updated on Jan 9, 202643
My phone isn't working, what should I do?
Published on Aug 1, 2024Updated on Jan 15, 20267
How do I register an account on OKX?
Published on May 23, 2024Updated on Jan 9, 202625,642
Why is my account frozen and how do I unfreeze it?
Published on Aug 22, 2023Updated on Jan 15, 202623,076

Showing 61-69 of 69 articles